“2 hour into the journey, we were still within only a few kilometres of where we were picked up, picking up other people at local hotels. We had no communication with the tour guides in this time, they didn't introduce themselves, tell us about the itinerary for the day or even if there were toilets on the bus. Then the tour guide got off the bus at McDonald's, everyone was waiting in the bus for 10 minutes and she came out with a coffee. Trip advertised as 12 hours, lasted 15 hours, very tiring”

“TUi had no involvement, it was let to Amigo Tours. The guide & driver were excellent. Payment of Chichen Itza Tax was an issue. Expected to pay a third party in Mexico by unsecured & open wi fi connection via hotel the day before, and produce receipts. The transport provided was inadequate - a crew bus type vehicle holding 13 with no toilet to travel 600km on Mexican roads. We were obviously the overspill. AMigo tours had a 50 seater coach with a toilet the same day. Tui obviously overbooked.”

“Tour guide was lovely, very knowledgeable (Leila/ Leia I think her name was). Would recommend her to anyone. However, the pick up and drop off times make the day very unpleasant. In total the tour events took 4 hours of a 14 hr day. The rest we were bus bound, it took in total 4 hrs to both pick up and drop off - the issue is the number of hotels and people needing picked up and dropped off - instead certain hotels should be offered certain days to go within a small drop off area.”

“No need to stop at the mayan village as there is nothing there and just adds more to a day which is already long with lots of travel. The locals coming on-board the bus to rip tourists off with sob stories should not be allowed as the make you feel obliged and pressured into buying”